Telework at VA

Telework is governed by VA Handbook 5011/26/31 Part II Chapter 4.
Employees working with their supervisor would need to determine telework suitability and eligibility to telework. Once determined telework eligible the employee would need to fill out VA Form 0740 Telework Agreement, the Telework Notification Letter – Employee Eligible to Telework, and you will need to complete Talent Management System (TMS) training as follows:

How to install Citrix Workspace App on Chromebooks updated April 2nd, 2020 5. Locate “Citrix Workspace” app in the Apps Folder 6. Go to the Citrix Workspace settings and enter for the Store Address and click Apply. Close and re-open the Citrix Workspace App. You should see the following screen. The newly established Citrix Cloud services makes it easier for IGEL to do a quick test without setting up a whole server environment. As a Citrix-Ready longstanding technology partner, IGEL benefits from access to the Citrix Cloud, which is easy to use, high performance, and well documented; enabling us to run more verification tests on IGEL endpoints against Citrix Workspace in less time. This is a video tutorial showing students how to INSTALL the Citrix Workspace app into the Chrome browser, and how to REOPEN software in CSUN's VSL using Cit.

• All managers must complete TMS Course VA1366994 — Telework Training Module for Managers.
• All employees requesting telework must complete
• TMS Course VA1367006—Telework training module for employees
• TMS Course VA10176—VA Privacy and Information Security Awareness and Rules of Behavior
• TMS Course VA10203 Privacy and HIPAA Training

Additional information on telework can be found Office of Human Resources Management Telework webpage ( only available while on VA's internal network) and OPM’s Telework website.

VA Remote Access

VA Handbook 6500 identifies the compliance requirements for VA remote access users.

VA supports remote access with two different applications 1. Citrix Access Gateway (CAG) and 2. CISCO RESCUE VPN Client. The Citrix Access Gateway is designed for users that do not have VA Government Furnished Equipment (GFE) – CAG is a good option to allow users access to general applications such as email and chat. The CISCO RESCUE VPN Client is only for use on VA Government Furnished Equipment (GFE) and is installed on all GFE laptops. Users would still need to request remote access and have their remote access accounts enabled for use with either CAG or RESCUE.

You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network).

Please note the Self-Service Portal is only accessible from within the VA network, it is not externally accessible. If you require technical support, please reference the FAQs and other supporting documentation found at https://raportal.vpn.va.gov or contact the Enterprise Service Desk (855) 673-4357.

Software, supporting documentation, FAQs and general information are hosted at the VA’s Remote Access Information and Media Portal. Please ensure you have Transport Layer Security (TLS) 1.1 enabled on your web browser before attempting to access this site. To enable TLS within Internet Explorer: Select ‘Tools’, then ‘Internet Options’, then the ‘Advanced’ tab. Enable the checkbox for ‘Use TLS 1.1’ (found towards the end of the list).

How do users or facilities request equipment if they require VPN access?

Citrix Workspace Download For Chromebook

1. Click the “Your IT” Icon on your desktop or go to YourIT Services ( only available while on the VA’s internal network)
2. Click “Make a Request”
3. Click “Computer Services,” under categories
4. Click on “OIT Equipment and Software”
5. Complete all required fields.
6. Tag request for COVID in “Justification,” field

Citrix Workspace For Chrome Os

If you do not require VPN, use the CAG process.